Terms & Conditions

1. Definitions

• "Hearthline", "we", "us", "our" — the business operating at 82 Thanon Phra Athit, Chana Songkhram, Phra Nakhon, Bangkok 10200, Thailand
• "Services" — the communication workshops, records organisation tools, and conversation facilitation sessions described on this website
• "User", "you" — any individual accessing this website or booking a service
• "Agreement" — these Terms & Conditions and any related booking confirmation
• "Content" — all text, images, templates, and materials available on this website or provided as part of a service

2. Acceptance of Terms

By using this website or booking a service, you confirm that you are at least 18 years of age and have the legal capacity to enter into this Agreement. If you are booking on behalf of a family group, you confirm that you have the authority to do so.

If you do not agree with these terms, please do not use this website or proceed with a booking.

3. Description of Services

Hearthline offers three services, all of which are educational, informational, or organisational in nature:

• Family Communication Workshops (฿3,600): Facilitated group sessions covering practical everyday communication skills
• Family Records Organisation Tools (฿10,500): Document templates, a folder system, and an onboarding session
• Conversation Facilitation Sessions (฿27,500): A neutral facilitator supporting a structured family conversation, with a written summary provided within 48 hours

Services are delivered in person at our Bangkok location. Availability is subject to scheduling. We reserve the right to adjust service content with reasonable notice.

Important: Hearthline does not provide legal, medical, financial, or psychological services. Nothing in our sessions or materials constitutes professional advice of any kind.

4. Bookings and Payment

Bookings are confirmed by email after an initial enquiry. Payment is due before the session takes place, unless otherwise agreed in writing. We accept bank transfer in Thai Baht (THB). A booking confirmation constitutes agreement to these terms.

Rescheduling: Sessions may be rescheduled with at least 48 hours' notice at no charge. Requests received with less than 48 hours' notice may be subject to a rescheduling fee of up to 20% of the service price.

Cancellation: Cancellations made more than 72 hours before the session are eligible for a full refund. Cancellations within 72 hours are not refundable, though the booking may be transferred to another date at our discretion.

5. User Responsibilities

By booking a service or using this website, you agree to:

• Provide accurate and complete information during the enquiry and booking process
• Attend sessions punctually and in good faith
• Treat facilitators and other participants with respect throughout any session
• Not record, reproduce, or distribute session content without prior written consent
• Not use materials provided by Hearthline for commercial purposes

We reserve the right to end a session if conduct is disruptive or harmful, without refund.

6. Intellectual Property

All content on this website, including workshop materials, template designs, and written summaries, is owned by or licensed to Hearthline. You are granted a limited, non-exclusive licence to use materials provided as part of a paid service for personal household purposes only.

You may not copy, adapt, resell, or distribute Hearthline content without written permission.

7. Confidentiality

Hearthline treats session content as confidential and will not disclose information shared during sessions to third parties, except where required by Thai law. We ask that participants also treat shared information with discretion and respect the privacy of others present.

8. Disclaimers

Our services are provided in good faith, based on established educational and facilitation practices. However:

• We make no representations about outcomes — family communication and organisational practices vary widely
• Nothing on this website or in our sessions constitutes legal, medical, financial, or psychological advice
• This website is provided "as available" without warranties of any kind

9. Limitation of Liability

To the extent permitted under Thai law, Hearthline's total liability arising from or related to our services shall not exceed the amount paid by the user for the specific service giving rise to the claim. We shall not be liable for any indirect, incidental, or consequential damages.

We are not liable for service interruptions caused by circumstances outside our reasonable control, including natural events, infrastructure failures, or government actions.

10. Indemnification

You agree to indemnify and hold Hearthline harmless from any claims, losses, or expenses (including reasonable legal fees) arising from your breach of these terms, your conduct during sessions, or your misuse of materials provided.

11. Termination

Either party may cancel a booked service by giving written notice. Refund conditions are set out in Section 4. We may decline future bookings from any user who has previously disrupted sessions or breached these terms.

Sections 6, 7, 8, 9, and 10 survive termination of any agreement between us.

12. Governing Law and Disputes

These terms are governed by and construed in accordance with the laws of Thailand. Any dispute arising from these terms or our services shall be subject to the jurisdiction of the courts of Bangkok, Thailand.

We encourage informal resolution before any formal proceedings. Please contact us at [email protected] in the first instance.

13. General Provisions

• Entire agreement: These terms, together with any booking confirmation, constitute the entire agreement between us
• Severability: If any provision is found invalid, the remaining provisions remain in force
• Waiver: Failure to enforce a provision does not waive our right to do so in the future
• Assignment: You may not assign your rights under these terms without our written consent

14. Changes to These Terms

We may update these terms from time to time. Updated terms will be posted on this page with a revised date. Continued use of our website or services after an update constitutes acceptance of the revised terms.

15. Contact

For questions about these terms:

• Email: [email protected]
• Address: 82 Thanon Phra Athit, Chana Songkhram, Phra Nakhon, Bangkok 10200, Thailand
• Phone: +66 2 489 3072